Pennsylvania County Adopts PowerPhone Program for 9-1-1
Tuesday, September 10, 2019 | Comments

Juniata County Communications in Pennsylvania adopted the PowerPhone technology to meet a state mandate.

The adaptable framework allows a dispatcher to adjust a line of questioning depending on the type of caller and as scene conditions change. For Juniata County Communications, this transition brought positive changes within the agency to confidently achieve a higher standard in emergency call-handling.

"Ultimately, our goal was to find a solution with protocols that covered emergency medical dispatch, law enforcement dispatch and fire service dispatch in an electronic format," said 9-1-1 Coordinator and Director of Emergency Services Allen Weaver. "While reviewing other programs, PowerPhone proved to be the right fit for our agency due to the program’s great flexibility.”

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