Lyft Announces 9-1-1 Service from its App
Friday, September 13, 2019 | Comments

Ride sharing company Lyft announced a way for drivers and riders to reach 9-1-1 from its app. Emergency assistance from the app — available to all users — prominently displays their current location and vehicle information, including the license plate.

The data makes it easy for users to inform dispatchers if needed.

Lyft also announced smart trip check-in, predicting when someone needs help. If a ride looks to have unexplained delays, riders and drivers will hear from the company asking if they need support — and if necessary, request emergency assistance. This feature was built using data from millions of trips, and will roll out this year.

The company said it has launched 14 new safety features in 2019, including increased anti-fraud measures and requiring detailed feedback for any rides less than four stars.

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