MCP Awarded Contract for 9-1-1 Services in Texas Regional Jurisdiction
Thursday, September 26, 2019 | Comments

Mission Critical Partners (MCP) was awarded a contract to provide communications network and system management and monitoring services to the public-safety agencies served by the Lower Rio Grande Valley Development Council (LRGVDC) in Texas.

The objective of the engagement is to diminish the risk of failures and to keep the 9-1-1 network and its supporting systems operating optimally.

“The Lower Rio Grande Valley Development Council and MCP have been partners since 2014,” said Kevin Murray, MCP’s chairman and CEO. “We commend the council for taking this proactive step to keep its 9-1-1 network operational and are honored to be able to provide additional support that will help to keep their public-safety communications operations running smoothly with reduced risk of unplanned downtime, which will ultimately help to improve emergency response outcomes.”

In addition to providing network management and monitoring services to the LRGVDC, MCP will also provide tier-one and tier-two incident support services through an MCP-managed network operations center (NOC); warranty, end-of-life and support contract status on critical network components; and accurate inventory of all 9-1-1 network infrastructure.

The LRGVDC is a voluntary association of local governments formed under Texas law as one of the state’s 24 regional councils of government (COGs). LRGVDC serves Cameron, Hidalgo and Willacy counties. However, 18 public-safety answering points (PSAPs) are located within two of the counties (Hidalgo & Willacy) of the COG’s emergency communications and 9-1-1 service area. The PSAPs provide 9-1-1 call-taking and dispatching services to area police departments, fire and rescue departments, EMS agencies and the sheriff’s office.

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