U.S. Cellular Implements Steps to Help California Wildfire Victims
Wednesday, October 09, 2019 | Comments

U.S. Cellular announced all customers in California whose U.S. Cellular wireless service is disrupted or degraded, within an area that is declared to be a state of emergency by the governor or president, will be covered by several protections.

U.S. Cellular will deploy mobile equipment, such as cells on wheels or cells on light trucks, to supplement existing service in areas that need additional capacity to ensure access to 9-1-1 and E9-1-1.

The carrier will provide device charging stations and U.S. Cellular Wi-Fi in areas where customers are seeking refuge from fires. The company will also provide mobile devices for customers seeking shelter from a disaster to use temporarily at county or city shelters.

U.S. Cellular will proactively provide resources to California customers who have been impacted by the fires. To ensure that customers can continue to use their phone as needed, U.S. Cellular can remove speed caps and waive overage and late fees for customers in select California counties that are impacted.

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