Companies Partner on Enterprise 9-1-1 Solution
Tuesday, October 22, 2019 | Comments

Ribbon Communications and Bandwidth collaborated to provide real-time emergency 9-1-1 (E9-1-1) support for Microsoft Teams dynamic emergency calling for direct routing users. Microsoft Teams is a unified communications platform used by more than 500,000 organizations worldwide.

Ribbon is one of a few vendors whose session border controllers (SBC) are certified by Microsoft for Microsoft Teams direct routing, a service connecting public switched telephone network (PSTN) or legacy networks and endpoints to voice calling in Microsoft Teams to integrate voice services and enhance security.

Bandwidth’s E9-1-1 dynamic, real-time location technology routes 9-1-1 calls based on the current location of callers and makes this information available to public-safety answering points (PSAPs) for a faster emergency response. Bandwidth’s 9-1-1 experts have developed this new offering to work seamlessly with Ribbon’s Microsoft-certified SBCs for the Microsoft service.

“As enterprises move to the cloud, 9-1-1 can be a real challenge,” said Lydia Runnels, Bandwidth’s vice president of product strategy. “The modern workforce is more mobile and distributed than ever before. While this trend provides flexibility and opportunities for collaboration, it also creates challenges when determining precise caller location during emergencies. With our latest E9-1-1 innovation for Microsoft Teams, enterprises with Ribbon SBCs who’ve chosen direct routing for voice can ensure 9-1-1 calls are routed quickly and accurately based on real-time caller location information. In addition to helping to create a safer workforce, our technology helps enterprises meet new and existing state and federal regulations.”

The new solution also helps enterprises using Microsoft Teams direct routing to comply with 9-1-1 regulations.

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