Law Enforcement Agencies Adopt Nuance Speech Recognition Technology
Thursday, October 24, 2019 | Comments

Dragon Law Enforcement, a speech recognition solution from Nuance Communications, is helping thousands of law enforcement officers across the country modernize incident reporting, gain tremendous time savings, and improve safety conditions. San Bernardino, California, and Attleboro, Massachusetts, are among the law enforcement agencies realizing substantial improvements and breaking down barriers associated with older, manual processes and procedures.

“The volume of mandated paperwork we generate continues to grow, causing officers to spend more time creating accurate reports than policing the community,” said Cpt. Paul Williams of the San Bernardino Police Department. “With Nuance, our officers don't compromise on accuracy or speed – they deliver detailed reports, on time, and in alignment with compliance mandates.”

Nuance’s Dragon Law Enforcement gives officers the ability to more quickly and accurately input data into CAD/record management systems (CAD/RMS) and perform everyday tasks such as license plate lookups, all by voice.

"Reporting, while critical to what we do, can create obstacles in law enforcement: delaying casework, limiting officers’ visibility in the community, creating unsafe reporting conditions in the vehicle, and contributing to officer burnout,” said Chief Kyle Heagney of the Attleboro, Police Department. “Nuance Dragon Law Enforcement helped our department significantly reduce the time spent on administrative tasks and paperwork. By modernizing our processes and procedures, our officers can spend more time focusing on policing neighborhoods."

A recent survey of law enforcement professionals from across the country uncovered that officers spend more than three per shift on incident reporting and other administrative work. The survey data also revealed that the administrative burden impacts report quality, community presence and officer safety.

“The momentum we’re experiencing in the market stems from a strong collaboration with our law enforcement partners to build technology that understands their challenges and the opportunities for improvement,” said Mark Geremia, vice president and general manager of Dragon Professional and Consumer Solutions, Nuance. “We’re privileged to offer our law enforcement customers across the nation a solution that helps them do their jobs more effectively and plays a significant role in improving the welfare of officers and the neighborhoods they serve.”

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