Canadian Agencies, Companies Conduct NG 9-1-1 Test Call in Ontario
Monday, October 28, 2019 | Comments

Avaya Holdings and Komutel, in collaboration with Combat Networks, Bell Canada and the Ontario Provincial Police (OPP), conducted the first next-generation 9-1-1 (NG 9-1-1) emergency test call in Ontario and one of the first in Canada using commercially available solutions.

During a test conducted with Bell Canada, the Komutel-Avaya NG 9-1-1 call handling architecture successfully received an NG 9-1-1 test call from the Bell 9-1-1 emergency services IP network (ESInet). This milestone is a first step toward more fully implementing NG 9-1-1 services, which will be introduced in Canada starting June 30, 2020, and in preparation for the decommissioning of the national E9-1-1 services by June 30, 2023.

NG 9-1-1 is a cross-industry initiative that strengthens and improves how 9-1-1 calls are handled. Over time, NG 9-1-1 workflows will include voice, text, video, files, telematics information, and rich data about the call, caller and location. With roughly 300 public-safety answering points (PSAPs) across Canada, Komutel and Avaya serve the largest number of them jointly, the companies said.

“9-1-1 services have been in place for many years without much advancement,” said Deputy Commissioner Rose DiMarco, traffic safety and operational support, OPP. “NG 9-1-1 brings significant opportunities to increase our effectiveness for handling and responding to emergencies. We’re proud to conduct the first NG 9-1-1 call in Ontario. This early stage of NG 9-1-1 testing is paving the way for better interaction with 9-1-1 services for all citizens in the years to come.”

Earlier this year, Avaya and Komutel deepened their collaboration to provide National Emergency Number Association (NENA) i3 call-handling functional element solutions to address the needs of PSAPs as they evolve to NG 9-1-1 and leverage communications to support digital transformation initiatives driving improved citizen engagement and operational efficiencies.

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