Vermont State Police Upgrade Dispatch Communications
Tuesday, November 05, 2019 | Comments

Avtec, along with Burlington Communications, completed an upgrade to the Vermont State Police (VSP) dispatch communications system. The upgrade includes improved audio consistency and quality across public-safety channels, expanded interoperability and survivability for multiple departments, and simplified interconnection of existing radio and telephone networks throughout the state.

The VSP implemented a new Avtec dispatch solution that includes 40 consoles and software that provides flexibility with future integrations and enables resource sharing between VSP’s two main dispatch centers and other public-safety answering points (PSAPs). The two main centers handle 69% of the state’s E9-1-1 call volume.

The solution also includes integration with VSP’s existing Motorola Solutions Project 25 (P25)-capable radios, as well as JVCKENWOOD and L3Harris radios used by other state and local departments. Software-only dispatch licenses allow the agency to deploy mobile command centers and conduct routine maintenance.

The system also includes National Emergency Number Association (NENA) telephone adaptor units to ensure distortion-free audio to headsets used for radio and telephone communications and updated Outpost radio controllers to transmit radio site communications from remote locations directly to the consoles. Customized Eventide recording systems replicate the recording capacity of the existing units, and a new barracks intercom system allows multiple dispatch centers to manually control doors and transmit voice communications across locations without tying up radio resources.

“Vermont is unique in that we share common radio sites, networks and equipment,” said Terry LaValley, radio technology services director for Vermont’s Department of Public Safety, which handles the planning, design, installation and maintenance of all voice communications systems, including the VSP. “Avtec listened to what we needed to achieve, came back with a solution and made adjustments to accommodate our unique way of using the system. It was a very collaborative effort, and we plan to continue to expand our deployment of Avtec’s technology so that all public-safety agency and dispatch system users have interoperability and survivability throughout Vermont.”

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