ATIS Document Tracks How to Identify, Notify PSAP Outages
Tuesday, January 14, 2020 | Comments

The Alliance for Telecommunications Industry Solutions (ATIS) published “Standard Operating Procedures (SOP) for Updating Public Safety Answering Point (PSAP) Outage Contact Information (ATIS-0100068).” The document provides information on how public-safety answering point (PSAP) contact information is to be collected and documented.

This new process addresses the challenges associated with identifying PSAP and 9-1-1 authority recipients of outage notifications and the mechanisms for collecting and standardizing contact information.

"This ATIS resource will serve to strengthen situational awareness during 9-1-1 outages," said ATIS President and CEO Susan Miller. "It is another of the many industry resources ATIS has delivered to advance communications during times of emergency."

One of the industry challenges in the delivery of outage notifications is knowing who to notify, by telephone and electronic means in the event of a potentially impacting 9-1-1 outage. Today, requirements to notify PSAPs make it necessary to obtain accurate outage contact information for each PSAP. The document presents an industry consensus on improvements in collecting PSAP information.

The document is here.

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