Chicago Emergency Office Signs $75M CAD Contract with CentralSquare
Tuesday, February 18, 2020 | Comments

CentralSquare signed a $74.9 million agreement with the Chicago Office of Emergency Management and Communications (OEMC) for CAD, mobile and analytics software.

The agreement is one of the largest deals in public-safety software in the past decade and comes at a critical time when across the United States first responders are dealing with 30 times more active shooter incidents since 2000, a 400% increase in drug overdoses since 2000, and over $23 billion yearly in losses from fire emergencies alone.

CAD software enables dispatchers to send first responders to an emergency incident as quickly as possible. Chicago’s current legacy emergency dispatch system was initially deployed in 1995. Since then, the sheer complexity of input that an emergency dispatcher receives has dramatically increased – including most calls now coming from cellphones and callers sending text messages to 9-1-1 centers and providing photos and videos of the incident. This created a need to deploy a new, state-of-the-art dispatch system.

CentralSquare’s CAD system handles the digital inputs, automatically locates the cellphone caller’s location, precisely detects the location of the nearest first responder, smartly prioritizes which incident is most urgent, and ensures the lowest response time for each critical emergency. A one-minute decrease in emergency response time in Chicago can enable first responders to save up to 2,500 lives per year.

Currently, Chicago has two separate systems for fire dispatch and police dispatch. Of the top 18 major cities in the U.S., only six have a coordinated system, and all six use CentralSquare’s software. Chicago joins the ranks of these six other major cities with a common system, providing both fire and police with access to the same information.

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