RapidSOS Offers Situational Tool for 9-1-1 Centers
Thursday, February 27, 2020 | Comments

RapidSOS is providing credentialed public-safety agencies with a new situational awareness tool to access critical location and additional data during an emergency.

This feature, called Jurisdiction View, is included in the RapidSOS free software application RapidSOS Portal.

Developed over several years in collaboration with more than 1,000 first responders, Jurisdiction View puts life-saving data at the fingertips of public-safety officials during an emergency. This information includes the location of wireless 9-1-1 calls from iPhones (iOS 12+) and Android devices (4.0+), as well as rich contextual data from connected vehicles, digital health devices, connected buildings and applications such as Uber.

The benefits include situational awareness, outage support, advanced alerts and enhanced user interface.

"With Jurisdiction View, 9-1-1 is able to plan out their response more efficiently than ever before," said Tom Guthrie, vice president of public safety at RapidSOS. "They'll be able to see exactly when and where emergencies are happening, and better assess the clustering and separation of these emergency service requests. Combined with real-time location data for each call, Jurisdiction View helps to significantly reduce the time it takes for 9-1-1 to assess and respond to each emergency."

Before the nationwide launch of the feature, RapidSOS conducted a beta program to test, train and operationalize Jurisdiction View.

"Jurisdiction View has provided us with unprecedented situational awareness," said Michelle Potts, communications manager at Chandler (Arizona) Police Department. "We had a call come in as a nonserviced initialized call (9-1-1) prefix that you can't callback, but Jurisdiction View automatically displayed a valid phone number and location. With this, we were able to send officers to the location displayed, and the male was transported and saved. Without Jurisdiction View, there would have been no way to access this information and the male may have never been found."

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