Verizon Touts First Responder Help During COVID-19 Pandemic
Thursday, March 26, 2020 | Comments

Verizon said its Verizon Response Team is leading nearly 160 engagements in the United States and has deployed mobile cell sites, Wi-Fi hot spots, free charging stations and other solutions that help boost network performance and enable communications in response to the COVID-19 pandemic.

Verizon along with public and private healthcare agencies is delivering solutions that allow healthcare professionals to stay connected to patients and each other, including the enablement of coronavirus testing through connected technologies, such as mobile hot spots, smartphones and tablets.

Verizon is enabling connectivity at multiple federal, state and local mobile command centers to accelerate testing at critical remote testing sites; standing up technology to allow thousands of doctors to work remotely, alleviating stress on hospitals; delivering connectivity to support COVID-19 field efforts at testing and triage centers; enabling remote processing for healthcare insurance claims for mobile and remote users by augmenting contact centers; and expanding telehealth options by increasing access to tablets and devices for patients.

Verizon has also deployed portable cell sites at emergency operations centers (EOCs), coronavirus mobile testing sites and quarantine areas in Arizona, Georgia, Louisiana, New Jersey, New York, Oregon, South Carolina, Texas and Washington to increase network capacity at these locations.

The carrier is also working with education, government and healthcare agencies to provide remote connectivity options, call centers, interactive voice response services (IVRs) and conferencing solutions.

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