Discount Two-Way Radio Repairs Radios for Johns Hopkins During Pandemic
Friday, April 03, 2020 | Comments

Discount Two-Way Radio helped get Johns Hopkins School of Medicine’s two-way radio communications systems in top condition when the novel coronavirus started wreaking havoc across the globe.

“The director of facilities for Johns Hopkins School of Medicine selected Discount Two-Way Radio to repair their radios after a highly selective vendor process,” said Ben Burns, Discount Two-Way Radio CEO and founder. “We pride ourselves on providing customers the fastest repair turnaround time in the industry, but we set a new record after getting the school’s radios back to them in three days.”

The School of Medicine’s Facilities Management Department operates and maintains the campuses facilities and medical equipment, including everything relating to building and ground operations, electrical services, power plant and business services. With a campus that covers 140 acres, the most efficient and reliable way to communicate is with two-way radio technology.

“Radios are an important tool for our maintenance department,” said Steve Jacobs, assistant director of facilities. “We rely on them to communicate with our other maintenance team members. I’ve got 38 crew members that are responsible for the entire School of Medicine’s facility, which includes 23 separate buildings. Unfortunately, my guys ride the radios pretty hard and put them away wet, but your guys did a good job for us.”

Johns Hopkins School of Medicine took advantage of Discount Two-Way Radio’s free shipping policy for all repairs. The university shipped them out, and they landed in the company’s repair facility where factory-trained technicians used the latest technology to repair the fleet of radios.

After running a complete diagnostic analysis on the Johns Hopkins School of Medicine radios, Discount Two-Way Radio discovered several issues that needed to be repaired.

“Two of the radios were fine, but the others needed some help, including internal components, broken track pads, broken speakers and broken channel knobs,” Burns said. “But, we successfully repaired the radios and got them back to school in tip-top condition within just three days. They were ecstatic at how quickly we responded and were very impressed at the caliber of our repair work.”

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