National Telecommunicator Week Likely to See Delayed Events
Friday, April 10, 2020 | Comments

National Public Safety Telecommunicator Week 2020 is April 12 –18 and will take place during an unprecedented time.

Whether a public-safety answering point (PSAP)/emergency communications center (ECC) is facing significantly higher call rates because of coronavirus hot spot locations or fewer calls because of state stay-at-home recommendations, telecommunicators continue to be dedicated to providing the link to emergency response that many citizens across the nation need at this time.

While many of the celebratory events and social activities that mark this annual milestone may need to be postponed, it is important that all 9-1-1 personnel know that their hard work, long hours and commitment to public service is valued and appreciated by both organizations and individuals around the country.

The National 911 Program recommended the following initiatives for telecommunicator appreciation efforts when time and local guidelines permit:
• Coordinating a tour of your PSAP: Inviting elected and appointed officials to experience for themselves the challenges and important responsibilities that telecommunicators faced during this pandemic and every day could help shape governance and funding for 9-1-1.
• Host a survivor celebration: Celebrate the impact that telecommunicators have in saving lives every day by inviting survivors to join a celebration at your call center. Celebrate the important role that public-safety telecommunicators' quick thinking and pre-arrival instructions play in saving lives.
• Take action to support telecommunicator job reclassification: The National 911 Program has collaborated with 9-1-1 stakeholders to create resources and support the effort to ensure telecommunicator job descriptions represent the specialized and life-saving elements of the role and limit focus on outdated tasks that can be perceived as clerical or administrative.

A variety of information about 9-1-1 and EMS system response to a pandemic can be accessed here.

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