Norway Conducts Virtual Site Acceptance Test for Control Room Technology
Wednesday, April 29, 2020 | Comments

Norwegian public-safety agencies completed a virtual site acceptance test of new control room technologies. Norwegian Directorate for Civil Protection (DSB) collaborated with public-safety agencies and suppliers on the acceptance.

Frequentis said it has offered continuous software release delivery and execution of “remote” software acceptance despite the coronavirus crisis and has supported the Norwegian public-safety authorities to tackle the increased number of telephone calls.

“We are delighted to serve our Norwegian customers with our highly resilient control room solution and services that fully use the capabilities of the secure, digital radio network Nødnett for all emergency services in Norway,” said Frequentis CEO Norbert Haslacher. “We have been working together for more than 15 years, supporting agency cross collaboration throughout Norway. Because of the restraints due to the coronavirus, our teams both in Vienna and Norway quickly developed digital alternatives to continue support for Nødnett.”

In early April, the Nødnett team performed the first “distributed remote” software acceptance test in the project’s history. This software acceptance was especially important because it will form the baseline for the upcoming midlife upgrade for all police and health service control rooms in Norway in 2020.

To cope with the challenging situation, extraordinary solutions were devised. A virtual team located in five different countries performed the software test on a test system located in Norway. In addition to the audio communications between the customer and Frequentis test team members, screen sharing was provided in two steps. Various web-based platforms were in use throughout the entire test processes.

The successful software acceptance was made possible because of the excellent cooperation of the entire test team and the strong contribution from the customer side. DSB also expressed its satisfaction with the innovative approach and the level of cooperation with Frequentis.

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