Intrado Offers Text-to-9-1-1 Solution to PSAPs Free for 6 Months
Tuesday, May 26, 2020 | Comments

Intrado announced it will enable its Emergency Communications Relay Center (ECRC) to provide its TXT29-1-1 relay solution to public-safety answering points (PSAPs) that have not yet deployed a direct text-to-9-1-1 service. The interim solution accelerates text-to-9-1-1 coverage across the country and provides individuals the ability to contact 9-1-1 without using a voice call.

During these unprecedented times, mounting data suggests that there has been a significant increase in domestic violence, driving a greater need for a caller to reach 9-1-1 discreetly without using voice. Intrado estimates nearly half of all PSAPs in the United States have not yet implemented texting as a means to initiate a 9-1-1 response.

The technology is available at no cost for six months after the deployment date. This is not intended to be a substitute for a direct text-to-9-1-1 solution, and Intrado will continue to work with public-safety agencies to determine a long-term approach for handling their text-based 9-1-1 requests.

With the interim solution, text-based emergency requests are processed by Intrado’s ECRC, which is staffed by a team of trained 9-1-1 telecommunicators who handle thousands of 9-1-1 calls each month. Intrado’s ECRC team will act as the communications relay between the text originator (via text) and the PSAP’s personnel (via phone).

“It is not uncommon to see a rise in emergency assistance requests during challenging times,” said Jeff Robertson, president of Intrado Life & Safety. “As a leading provider of public-safety solutions, we have a social responsibility to leverage our technology to aid individuals who need to contact 9-1-1 without using their voice. With text to 9-1-1 deployments lagging across the nation, this interim approach enables broad coverage to ensure emergencies are handled with the utmost care and safety of these individuals in mind.”

Intrado said it was the first to offer a text-to-9-1-1 solution for both PSAPs and wireless carriers and is the largest provider of text-to-9-1-1 services for public safety nationwide.

PSAPs can initiate Intrado’s interim solution by signing a letter of agency that authorizes Intrado to act as its proxy on an interim basis, thereby enabling originating texts to be handled by Intrado as a relay function.

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