CISA Releases SWIC Checklist, 9-1-1 COVID-19 Resources
Wednesday, May 27, 2020 | Comments

The Cybersecurity and Infrastructure Security Agency (CISA) released two resources for public-safety communications managers.

The first is a checklist to help statewide interoperability coordinators (SWIC), who often deploy to a state’s emergency operations center (EOC). It is good practice for a SWIC to bring everything they might need when they are deployed so that they do not place additional burden on the limited resources at the EOC. SWICs that have never been deployed before, or SWICs that are experienced and need a reminder, may not be aware of what they do not have until they already arrive at the EOC.

To ensure that SWICs are prepared for most deployments, the National Council of Statewide Interoperability Coordinators (NCSWIC) curated its professional experience and developed an initial response checklist, which can be found at The last page of the initial response checklist contains a version that can be printed and laminated for the user’s convenience. The document is not appropriate for reference if the SWIC is about to undergo self-sustaining, long-term deployment or for continuity of operations/government scenarios.

CISA also released the Guidelines for 911 Centers: Pandemic document suite, which aims to assist public-safety partners across all levels of government when developing plans and actions regarding governance, procedures, staffing, and cleaning and disinfecting in response to a pandemic.

9-1-1 centers and other public service command centers are a critical component of emergency communications, and they face a unique set of challenges when planning for, and responding to, pandemics. The document suite contains four sets of guidance:
• Guidelines for Executives: 911 Center Pandemic Recommendations — emphasizes the importance of communications centers, accentuates the particular risk of a pandemic to resiliency of 9-1-1 operations, communicates executive-level action and provides a description of available guidance for 9-1-1 administrators
• Guidelines for 911 Centers: Pandemic Planning — highlights governance, resource planning and contingency considerations from a holistic perspective during a pandemic
• Guidelines for 911 Centers: Pandemic Operating Procedures — provides recommendations on how to organize, train, and care for personnel while operating through a pandemic
• Guidelines for 911 Centers: Cleaning and Disinfecting During a Pandemic — presents cleaning and disinfecting guidance specific to public safety and resources for 9-1-1 centers during a pandemic.

The document suite provides recommendations that are advisory and are not to be considered federal directives or standards. Individual centers should review and apply the guidance based on their own requirements and discretion.

All of CISA’s coronavirus resources are here.

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