Tyler Remotely Deploys Missouri Police Department’s CAD System
Tuesday, June 30, 2020 | Comments

The Jefferson City (Missouri) Police Department went live with Tyler Technologies’ New World Enterprise CAD. Because of the coronavirus pandemic, the entire implementation, including two weeks of CAD training, was done remotely by Tyler’s team.

“The Tyler team was able to demonstrate everything on a projector for our CAD staff and train everyone as if they were here live,” said Chad Stieferman, Jefferson City Police Department lieutenant. “While there is no substitute for an in-person trainer, this was the next best thing.” The remote go live and training was a first for many Tyler team members, as well.

“We’re accustomed to being face to face with the client, so it was challenging at times not to be able to observe things in person,” said Bryan Proctor, president of Tyler’s Public Safety Division. “Fortunately, we have many technology and communication tools in our arsenal that we were able to use throughout the process. We were able to communicate constantly to ease any stress and were able to see through a very successful go live.”

The Jefferson City Police Department has been a Tyler client since 2007. The upgraded CAD solution decreases 9-1-1 call-processing times, allowing for faster emergency response. The solution also enables enterprisewide data access, integrated automatic vehicle location, and enhanced situational awareness for first responders with Esri ArcGIS mapping capabilities.

Jefferson City is the capital city of Missouri and has a population of more than 42,000 with a commuter weekday influx of more than 80,000. It is situated along the Missouri River in the central part of the state.

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