Hamburg Selects Frequentis for Police, Fire Communications Systems
Monday, July 13, 2020 | Comments

The city of Hamburg, Germany, represented by the Ministry of the Interior and Sport, selected Frequentis to install a new communications system for both the police and fire services.

Frequentis will deliver its multimedia system to enable uniform communications across telephone and digital radio, as well as preparing for the future integration and use of multimedia, including text, webchat, and social media calling and messaging.

Hamburg is the second-largest city in Germany, after Berlin, and home to about 1.8 million inhabitants, with its metropolitan region home to more than 5 million. More than 1 million incoming calls must be handled by the control centers of fire services and police. The control room renewal project (Projekt ERneuerung LEitstellen (PERLE) will provide the two emergency services with a modern technical control room solution to meet the organizations’ current and future requirements, as well as increase safety for citizens of and visitors to Hamburg.

“We were impressed with the innovative solution concept that Frequentis had demonstrated to us, especially the multimedia functionality that will prepare us for the future needs of the emergency services, increasing the efficiency and operator convenience as well as public emergency contact,” said Eiko Hinrichs group leader of PERLE, firefighter and engineer for communications technology. “It gave us a great pleasure to gain Frequentis as a very experienced and reliable partner for the implementation of our new communications system.”

3020 LifeX is a future-oriented public-safety communications and collaboration software designed to fulfil the demands of a next-generation on premises or hosted control room that requires multimedia contact handling for telephony, as well as radio for future cross-coupling of these technologies. The modular architecture integrates a variety of systems with various protocols and can flexibly exchange or upgrade them without compromising ongoing operations.

The technology for Hamburg Fire and Police will be located in two central data centers and in two control centers, accommodating more than 220 workstations. The Frequentis communications system will integrate with the customer’s CAD solution and the geographical information system (GIS), enabling geolocation and thus assisting operators with efficient call handling and resource allocation.

“Receiving this contract during the COVID-19 lockdown period in Germany shows customers trust in Frequentis,” said Robert Nitsch, Frequentis vice president public safety. “We also commend customers who have future-orientated outlooks, considering not only the current needs of their service but also future changes and required functionality.”

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