Esri, GeoComm, RapidSOS Announce 9-1-1 Partnership
Tuesday, July 14, 2020 | Comments

Esri, GeoComm and RapidSOS announced a partnership to integrate real-time location, indoor mapping and critical incident data to help 9-1-1 personnel more effectively dispatch resources in a single situational awareness solution.

GeoComm, a provider of public-safety location-based solutions, and RapidSOS, which providers data to more than 4,700 emergency communications centers (ECCs), joined with mapping firm Esri to help bring first responders this new offering.

Location is the most important piece of information in an emergency. With more than 80% of 9-1-1 calls coming from cellphones — many of them from citizens located indoors — it is critical that first responders have accurate information on where incidents are occurring. This partnership provides accurate caller location and other critical data through the context of indoor maps, creating an advanced view of the emergency.

"Having a holistic view of an incident reduces response time and allows for smarter allocation of resources, which are critical factors when saving lives," said Mike King, Esri director of emergency communications solutions. "In partnership with GeoComm and RapidSOS, we are able to bring the most advanced understanding of an emergency possible to our emergency responders."

Built in collaboration with public-safety organizations, RapidSOS's emergency response data platform securely and automatically links lifesaving location and additional data from connected devices directly to ECCs.

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