HigherGround Offers Live Stream 9-1-1 System
Wednesday, July 15, 2020 | Comments

HigherGround introduced Live911, a solution to securely livestream 9-1-1 emergency calls directly to authorized officers in the field and provide precise GPS map location of the caller.

With the service, officers can hear the caller’s voice in real time, revealing the sense of urgency and small details that may not otherwise be provided, and have access to immediate updates on the situation. This new technology provides a head start for officers monitoring incoming 9-1-1 calls within their particular area by eliminating standard delays from dispatching.

“With 24 years of experience in public safety, HigherGround takes pride in creating mission-critical solutions that become game changers,” said HigherGround President and CEO Terry Ryan. “Live911 will reduce response times, increase situational awareness for officers, and enhance their ability to resolve issues in the safest and most effective manner.”

The vision for the service came from retired Chula Vista Police Capt. Fritz Reber. For more than a year, HigherGround and the Chula Vista Police Department (CVPD) partnered to develop, refine and test the technology. The technology is being deployed throughout CVPD and beta tests are completing at police departments in Clovis, California, and Polk County, Florida.

“Live911 is critical right now as we evaluate the challenges law enforcement is facing,” said CVPD Chief Roxana Kennedy. “This tool assists officers by providing them with more information to make better informed decisions, to respond quicker and de-escalate dangerous situations, and to save people’s lives.”

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