RSSAvaya and Komutel, in close collaboration with Combat Networks, Bell Canada and the Ontario Provincial Police (OPP) conducted the first next-generation 9-1-1 (NG 9-1-1) test call transfer in Canada. NG 9-1-1 carries the promise of more effective call handling for public-safety personnel with the goal of improving outcomes in emergency situations, including those that are life-threatening.
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NG9-1-1 is a cross-industry initiative that strengthens and improves how 9-1-1 calls are handled. It reimagines the response possibilities of emergency services, allowing responding agencies the opportunity to have greater context, smoother workflows and improved operating efficiency.
Effective handling of 9-1-1 calls often starts at a primary public-safety answering point (PSAP) where calls are triaged before transfer to the appropriate secondary PSAP that will take the lead in responding to the incident. While this is standard operating procedure for enhanced 9-1-1 (E9-1-1), the first NG 9-1-1 test call transfer from one PSAP to another in Canada marks a significant milestone toward establishing robust NG 9-1-1 services. The call originated from the Bell Canada emergency services IP network (ESInet) to the OPP headquarters in Orillia where it was transferred across the new network to a PSAP in Quebec.
“Citizens expect much more when calling 9-1-1 today, such as the ability to text to 9-1-1, and the move to NG 9-1-1 will help get us there,” said Deputy Commissioner Rose DiMarco, commander Ontario Provincial Police traffic safety and operational support. “This is a key milestone that is the next step towards more fully implementing NG 9-1-1 services across Canada.”
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