Nevada County Launches NG 9-1-1 System
Wednesday, July 15, 2020 | Comments

Next-generation 9-1-1 (NG 9-1-1) went live May 20 in Elko County, Nevada and May 22 in West Wendover, Nevada. The public-safety answering points (PSAPs) cut over for the sixth-largest county in the nation with a population traversing 17,000 square miles to the new cloud-based NG 9-1-1 emergency service IP network (ESInet) and call processing equipment (CPE) solution marks the first of its kind.

Elko County also moved from basic 9-1-1 to NG 9-1-1 with integrated location data. The system replaces outdated 1960s technology, provides compatibility with wireless technology, reduces outages and speeds emergency response times.

NGA 911 and partner WestTel provided the technology for what the companies called “the nation's first futureproof, reliable and cyber secure cloud-based NG 9-1-1 ESInet and CPE solution.” The NGA 911 ESInet is an IP-based call routing service designed to streamline the route between the emergency and the response, providing an improved 9-1-1 experience on both sides of the call. The project went into planning with Winbourne Consulting in late 2017, with an award made to NGA 911 in June 2019. The project remained on schedule and on budget, and the two PSAPs went live in a matter of months.

The PSAPs now have more accurate call routing and the ability to adjust service boundaries to handle unforeseen emergencies and unexpected call volumes. This is also the first and only NG 9-1-1 solution in the U.S. to integrate and deliver location data with the 9-1-1 call to a PSAP and pin it on a call-taker’s map.

"We are very excited about the new system and the added safety it brings to our community," said Heather Neilson with West Wendover Dispatch. "The system will enable us to process 9-1-1 calls directly from the caller without a transfer from another agency. This means we can get help to those in need much faster, and that means the world to our dispatchers. We are very thankful for the advancement our community has received and look forward to all it brings."

Residents and visitors can expect several changes over the next year, including the PSAP at Owyhee within the Duck Valley Indian Reservation coming online. In addition, features to provide greater situational awareness and capabilities, such as text to 9-1-1 in six months.

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