Norway Uses Everbridge Technology to Provide COVID-19 Alerts
Monday, August 10, 2020 | Comments

Norway’s Directorate of Health is leveraging Everbridge’s public warning solution to quickly alert tens of thousands of Norwegians traveling outside the country of the changing risk landscape related to COVID-19 as well as the latest procedures and protocols such as recommended quarantine guidelines.

Due to mounting coronavirus cases in multiple tourist destinations, Norwegian authorities rely on Everbridge to inform citizens abroad of new guidelines necessary upon re-entering their home country. With the system, the Directorate of Health can provide timely, valuable and potentially life-saving information while completely protecting the privacy of the recipient, with no personally identifiable information (PII) collected, to deliver a customized short message system (SMS) alert to those specific Norwegian travelers, advising them of official information from the Health Ministry.

Everbridge’s hybrid public warning system, which combines cell broadcast and address, group and location-based technologies, makes it possible to send mobile alerts while maintaining privacy to all, or specific, Norwegian citizens, whether they are in Norway or traveling in another country, allowing government agencies to fulfill their duty of care to inform citizens of critical information related to virus hotspots and required protocols upon returning home.

In April, the Norwegian Directorate of Health relied on Everbridge to send 5.4 million alerts to the entire population of Norway and to 300,000 foreign visitors, advising them of pandemic lockdown restrictions. The health ministry delivered the messages in the recipient’s language of choice, including Norwegian, English, French, German, Spanish, Polish and Russian.

The COVID-19 pandemic, coupled with the recent mandate requiring EU member countries to have a population-wide alerting system in place by June 2022, provides a major catalyst for the adoption of population alerting systems.

“The Norwegian Directorate of Health demonstrates model leadership by ensuring its people stay safe and informed when traveling outside the country,” said Javier Colado, senior vice president of international at Everbridge. “We are honored to support Norway in this public safety initiative which protects privacy while ensuring every Norwegian citizen remains vigilant wherever he or she travels.”

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