RapidDeploy Partners with Google, OnStar, Others
Wednesday, September 16, 2020 | Comments

RapidDeploy announced that it will directly integrate supplemental emergency data from some of the largest and most influential companies in technology and public safety. Google, OnStar, ADT, Priority Dispatch and Rave Mobile Safety are the most recent additions to RapidDeploy’s Unified Critical Response (UCR) ecosystem, which already has partnerships with AT&T, Microsoft, AT&T FirstNet and Esri.

“In order for our industry to thrive and evolve, we need to establish and grow an open and collaborative partner ecosystem,” said RapidDeploy CEO and cofounder Steven Raucher. “By joining forces with these tech and innovation powerhouses, we are one step closer to unifying the end-to-end public safety workflow. This ecosystem is pivotal to transforming voice-centric 9-1-1 centers into data-driven organizations.”

With 240 million 9-1-1 calls every year, RapidDeploy is arming 9-1-1 telecommunicators and first responders with more real-time information and situational awareness, so they can reduce overall response times and save more lives. The company’s cloud-native platform for 9-1-1 will democratize public safety so that every 9-1-1 agency, regardless of geography or budget, can access the most innovative technology solutions.

As part of RapidDeploy’s strategy to build and facilitate an open ecosystem working together to advance public safety, the company never charges technology partners or customers to integrate their data.

The company unveiled the latest version of its RadiusPlus tactical mapping solution, which includes a direct data integration with Google. RapidDeploy users will now receive supplemental data faster than before, with richer data, for more 9-1-1 calls. This new directly integrated data from the Android Emergency Location Service (ELS) will enhance situational awareness, which can improve the speed and effectiveness of emergency response.

OnStar’s 150 emergency-certified advisers respond to more than 10,000 emergencies every month, including 3,500 cases of automatic crash response notifications. Timing is everything in the moments after a collision, and automatic crash response uses sensors in the vehicle to automatically connect an OnStar adviser to a vehicle, even when a customer is not able to call for help. By teaming up with OnStar, RapidDeploy solutions will display crash data directly on the 9-1-1 map screen without having to rely on verbal relay of information.

“For more than two decades, OnStar has been committed to working with public safety to transform emergency call processing,” said Catherine Bishop, senior manager, OnStar Emergency Services. “Our partnership with RapidDeploy will allow us to electronically transmit critical crash data directly into the emergency communications centers’ ecosystems to facilitate more informed dispatch and enhanced patient treatment at crash scenes.”

ADT is a provider of security, automation and smart home solutions serving consumer and business customers through more than 300 locations and nine owned and operated monitoring centers. Through its partnership with ADT, RapidDeploy will enable more efficient and richer data transfer from alarm monitoring centers to 9-1-1 communications centers, ensuring that telecommunicators and first responders have more context for each call that comes in.

“Working with RapidDeploy to integrate our residential, small business and commercial alarm monitoring data directly into 9-1-1 systems will help improve emergency response efficiencies and effectiveness,” said Donald Young, chief information officer (CIO) and executive vice president (EVP) of field operations at ADT. “This solution adds to the many ways ADT is innovating enhanced alarm response technology to help protect and connect our customers to what matters most.”

RapidDeploy is one of Priority Dispatch’s only Titanium integration partners, enabling dispatch protocols directly in one unified platform. Now, as Priority Dispatch readies its cloud-based ProQA emergency dispatching software, RapidDeploy will also be rendering ProQA directly within RapidDeploy’s RadiusPlus tactical map.

“Our mission for 35+ years has been to lead the creation of meaningful change in public safety and health,” said Priority Dispatch President Ron McDaniel. “RapidDeploy’s initiative to grow the Unified Critical Response ecosystem directly aligns with this mission. We’re excited about the RadiusPlus integration with ProQA and continuing to expand our partnership with another key leader in this industry.”

RapidDeploy and Rave Mobile Safety are working together to connect Rave’s Smart911 emergency profiles, building floor plans, facility information and tools to communicate with populations impacted by emergencies. In addition, Rave’s internet of things (IoT) Panic Button can be connected to the RapidDeploy Unified Communications platform to simplify and speed up the flow of critical life-saving information. The integrated solutions will make communities safer and better connected to its citizens. With millions of citizens registered and tens of thousands of organizations and facilities leveraging Rave’s solutions, RapidDeploy clients will have access to the largest set of emergency response data in the industry.

“We are excited to work with RapidDeploy as part of its Unified Critical Response ecosystem,” said Rave CEO Todd Piett. “By providing a seamless experience for call-takers and dispatchers to receive Rave emergency data and more effectively communicate with their populations, RapidDeploy is an ideal partner for us to work with on the future integration of public-safety communications.”

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