Tyler Technologies Experiences Cyber Attack
Thursday, September 24, 2020 | Comments

Tyler Technologies, a provider of public-safety and government software solutions, experienced what it called a “security incident.”

A statement on the company’s website said that the incident involved “unauthorized access” to the company’s “internal phone and information technology systems by an unknown third party.”

“We are treating this matter with the highest priority and working with independent IT experts to conduct a thorough investigation and response,” the company’s statement said.

The company said that on Sept. 23, it became aware of an unauthorized intruder who had disrupted access to some of the company’s internal system. Upon discovering the intrusion, the company shut down points of access to its external systems. The company has engaged outside IT security and forensics experts to conduct a detailed review and help it securely restore any affected equipment.

“We are implementing enhanced monitoring systems and have notified law enforcement,” the statement said.

Additionally, Tyler said that it believes the impact of the incident is limited to just its internal network and phone systems.

“We currently have no reason to believe that any client data, client servers or hosted systems were affected,” the statement said.

Tyler said that it has notified its customers about the incident and that it does not anticipate it will impact customers ability to use the company’s hosted systems. The company also has made adjustments to ensure that support services remain available.

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