California Law Enforcement Agency Selects Tyler’s CAD Dispatching Solution
Wednesday, October 07, 2020 | Comments

Tyler Technologies announced that Long Beach Harbor Patrol officers and dispatchers in California went live with Tyler’s New World Enterprise CAD and New World ShieldForce solutions, along with New World Enterprise Records, mobile messaging and mobile field reporting.

The implementation of Tyler’s solutions replaces the agency’s previous tracking system used to manage dispatch activity.

“We recognized the need to implement a true computer-aided dispatch solution to better manage dispatch activity, streamline communication across the agency and enhance our reporting processes,” said Jeremy Vetterlein, technical security project manager of Long Beach. “Tyler’s solution is already improving critical communications between our patrol officers and dispatch staff. The solution allows us to precisely locate and quickly respond to issues in the field, helping to ensure safety in our community.”

In addition to the CAD solution, Long Beach Harbor Patrol officers and dispatchers will also leverage Tyler’s latest solution for public safety: New World Enterprise Records.

Following a completely virtual go-live, the Port of Long Beach is now using a true comprehensive CAD solution. A few notable features and benefits include:
• Increased mobility for Harbor Patrol officers in the field to respond quickly to dispatch activity, initiate calls and capture field investigation reports;
• GIS-based address points that allow for precise location details to be shared instantly;
• The ability to move most Harbor Patrol daily log documentation from a paper-based to electronic format to improve accuracy; and
• Enhanced reporting capabilities for all staff.

“We’re pleased to bring the Port of Long Beach live with our comprehensive public-safety solution, including CAD and enterprise records,” said Bryan Proctor, president of Tyler’s public-safety division. “Not only will our CAD solution and reporting capabilities increase efficiency for dispatching, but it will also allow their staff to allocate resources to other critical tasks.”

The Port of Long Beach is the second-busiest container seaport in the United States. It serves 175 shipping lines and handles trade valued at $200 billion annually, supporting 2.6 million jobs across the nation.

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