Norway Selects Enghouse to Upgrade Emergency Medical Response System
Friday, October 23, 2020 | Comments

Enghouse Systems announced it signed a contract with the Norwegian government to deliver technical solutions for the nation's emergency medical communication centers.

The CAD$55 million, 12-year agreement was signed between Locus Solutions, the Norwegian subsidiary of Enghouse, and the four regional health authorities. The solution enables health care authorities to provide rapid assistance in response to medical emergencies. These include emergency call handling, coordination of ambulance and other first-response resources, in cooperation with other emergency services and hospitals.

"These solutions have long been in demand in the health care system, and we are very pleased that we now have this agreement in place," said Hanne Klausen, clinic director at Helse Bergen and the project's chair.

The system will optimize the handling of inquiries, manage resources and provide operators with time-sensitive medical guidance and recommendations for corrective action. The advisories will be based on real-time critical information about the patient's condition, location, estimated time of arrival and requirements for treatment.

"The Locus Emergency Platform is the best solution with the functionality, reliability and flexibility to address the requirements for this project," said Hroar Berge, procurement officer, AMK-IKT Procurement. "The new system will give the four regional health authorities and each EMCC a robust and future-oriented platform for handling acute incidents. This will enable health professionals to be better equipped to answer emergency medical calls and to be able to give the right help at the right time as a result of an accident or illness."

The procurement agreement includes software, services, development, testing and implementation over the term of the agreement. Following the rollout, Enghouse Locus will continue to provide maintenance support and ongoing product enhancements.

"Enghouse Locus is honored to be selected as the trusted partner for this project," said Per Edvard Heyerdahl, managing director, Enghouse Transportation and Public Safety for the Nordic region. "We have been working together with EMCCs for decades and have a very clear understanding of their vision and requirements. We have used our extensive experience dealing with all emergency services and made significant investments into our Locus Emergency Platform to deliver a leading next generation system."

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