RSSComtech Solacom Technologies received a next-generation emergency communications contract from an Asia-Pacific country. The contract includes multiple support years and is fully funded.
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Comtech Solacom will provide a full turnkey solution, including all hardware and software, installation, and training for a geodiverse Guardian call management system for multiple call center locations across the country. The Guardian solution will be deployed in a redundant, geodiverse configuration ensuring the highest possible service availability with an intuitive user interface allowing call-takers to quickly assess, prioritize and handle landline, wireless and VoIP emergency calls. Call-takers can quickly create conferences, transfer calls, determine the location of callers and replay recently recorded conversations.
“We’re very proud to see another country choosing our next-generation emergency communications solutions and are looking forward to a long-standing partnership with this new customer,” said Fred Kornberg, Comtech chairman of the board and CEO.
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