Toronto Awards Comtech Contract for NG 9-1-1 Services
Tuesday, January 19, 2021 | Comments

Comtech Telecommunications announced that during its second quarter of fiscal 2021, Comtech Solacom Technologies, a division of Comtech’s Commercial Solutions segment received a next-generation 9-1-1 (NG 9-1-1) services contract to provide its Guardian call-handling solution to the Toronto Police Service, supporting the largest 9-1-1 center in Canada and one of the largest cities in North America.

Toronto is the latest customer to join Comtech Solacom’s growing customer base in Australia, Canada, New Zealand and the United States.

The Comtech Solacom Guardian NG 9-1-1 solution will be deployed in a redundant, geodiverse configuration with 103 emergency call-taking positions and 30 training positions. The new system, including the entire maintenance term, is worth $2.9 million and is expected to be in service in mid-2022.

The sites will receive Guardian Intelligent 911 Workstations (IWS), NG 9-1-1 call-taking positions designed to maximize the effectiveness of call taking. The intuitive user interface allows call takers to quickly assess, prioritize and handle landline, wireless and VoIP calls. Call takers can quickly create conferences, transfer calls, determine the location of callers and play back recently recorded conversations. The Guardian IWS is also engineered to be futureproof so that next-generation capabilities such as real-time text or exchanging video, images and data with specially trained staff or police officers can be supported once they become standardized and available to the public. The system is designed according to industry and the Canadian Radio-television and Telecommunication (CRTC) NG 9-1-1 directives.

“We’re very pleased to be partnering with the city of Toronto and Toronto Police as they bring next-generation call-handling capabilities to their communities,” said Fred Kornberg, Chairman of the board and CEO of Comtech Telecommunications. “Toronto’s geodiverse deployment will provide the capabilities to align with evolving technologies supported by NG 9-1-1 networks, such as RTT, picture and video-sharing functionality and delivering more precise caller location information to the telecommunicators and first responders.”

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