Nebraska Selects Lumen to Provide Statewide NG 9-1-1 Services
Tuesday, January 26, 2021 | Comments

The state of Nebraska recently selected Lumen to help it transition to a next-generation 911 (NG 9-1-1) platform using the company's emergency service network, IP-based software, applications and call routing services.

Transitioning to Lumen's current NG 9-1-1 platform will improve the delivery of emergency calls and enable Nebraska residents to contact 9-1-1 not only by making a voice call as the platform will also support sending text messages, pictures and videos to public-safety answering points (PSAPs).

"Our state's new NG 9-1-1 capabilities provided by Lumen will equip our first responders with more information that will help keep them and all Nebraskans safer," said Gov. Pete Ricketts.

The contract with the state of Nebraska Public Service Commission establishes a statewide emergency services IP Network (ESInet) that serves approximately 70 PSAPs, with the goal of having all seven PSAP regions connected to the ESInet by the end of 2022. The contract, which Lumen had won previously, has an initial term of five years with five one-year options.

In addition, Lumen is launching enhanced NG 9-1-1 features and functionality that will provide real-time visibility into customers' emergency call management systems and enable a more robust, reliable and resilient emergency response. The Lumen NG 9-1-1 platform will support enhanced communications capabilities, such as the ability to send texts, images and videos directly to 9-1-1 call centers, that will provide first responders with additional information, so they can better assist during an emergency.

"We know when someone calls 9-1-1, seconds count,” said Sonia Ramsey, Lumen vice president for the state and local government and education market. “We will be one of the few 9-1-1 network providers who can fully leverage those seconds and minutes in real time.”

The company also recently created a dedicated NG 9-1-1 network operations center with a new ticketing system. Lumen's enhancements to its NG 9-1-1 platform will provide new customers with a portal featuring a customer management dashboard with access to a real-time view of the health of customer NG 9-1-1 systems; the callpath from origination through delivery to the PSAP; component level monitoring, status, inventory and diagnosis; and reporting metrics.

"When our NG 9-1-1 features are implemented, we will provide enhanced routing, monitoring and visibility into our customers' emergency call systems," Ramsey said. "These enhanced capabilities will offer state and local governments and military bases yet another incentive to move to a NG 9-1-1 call-handling system managed by Lumen and provide better emergency services to local residents."

Lumen's NG911 platform meets all national i3 standards established by the National Emergency Number Association (NENA). The company's NG 9-1-1 platform is powered by Lumen's tier 1, carrier-class, public-safety-grade network that links together emergency call routing intelligence, public-safety applications and network management services. Lumen's network architecture also positions customers to take advantage of additional benefits from NG 9-1-1 systems that are expected to evolve over time.

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