Tyler Technologies Creates Corporate Operations Team to Support Cloud Strategy
Monday, February 08, 2021 | Comments

Tyler Technologies created a corporate operations team to support the company’s multiyear cloud strategy, which will help lead Tyler’s public sector clients to a future in the cloud.

The new structure will help achieve strategic goals, align business priorities and improve decision-making processes to support the company’s cloud strategy. The strategy was formalized with the company’s announcement in late 2019 of a strategic collaboration agreement with Amazon Web Services (AWS), its preferred hosting services partner.

Led by newly appointed Chief Operating Officer (COO) Jeff Puckett, the corporate operations team will include functions for cloud strategy and operations, corporate development, information security and information technology. In addition to driving Tyler’s cloud strategy, the team will also facilitate Tyler’s Connected Communities vision, improve its technology infrastructure to scale with continued growth, and oversee information security practices across Tyler’s organization.

“Tyler has offered software as a service to the public sector for more than 20 years, and we are excited to continue building on our cloud strategy to deliver the best products and experience for our clients,” said Puckett. “We know that no two clients are exactly alike, and they may have different timelines and paths toward becoming a cloud-optimized organization. We look forward to helping them create their road map toward a public cloud infrastructure and helping them realize benefits such as a robust security environment, better communications between offices and departments, and streamlined software delivery.”

Puckett has been with Tyler for nearly 30 years and recently served as chief strategy officer. Prior to that, he was president of Tyler’s courts and justice division and has held leadership positions in every aspect of Tyler’s operations, including product development, professional services, support and sales.

Tyler also announced the creation of a new role primarily focused on leading Tyler’s overall cloud transformation, strategy and operations. Russell Gainford was named vice president, cloud strategy and operations, and will be responsible for defining best practices for cloud development, operations and deployment to achieve the full value of Tyler’s cloud initiative for both Tyler and its clients. Russell joined Tyler in 2018 as vice president, development, for its public-safety division and has been instrumental in driving public-safety product innovation. Prior to joining Tyler, Russell was vice president of engineering at Benefitfocus and vice president, public sector development, at Infor.

Tyler’s cloud strategy includes evolving Tyler’s solutions and operations to align with a cloud-first business model. State, local, and federal government agencies are increasingly seeking the benefits provided by managing their applications in a cloud environment, benefits that include ensuring business continuity, secure delivery, and up-to-date technology. This interest has accelerated in response to the coronavirus pandemic as organizations have had to manage essential services and serve their constituents remotely.

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