RapidSOS, Hexagon Partner to Provide U.K. Emergency Centers with Data
Wednesday, February 17, 2021 | Comments

RapidSOS partnered with Hexagon's Safety & Infrastructure division, a provider of CAD software and public-safety solutions, to give emergency communications centers across the U.K. access to life-saving data.

The partnership is an extension of the existing RapidSOS and Hexagon collaboration in the United States. It is the first stage in moving public-safety agencies towards next-generation communications.

By combining Hexagon's innovation in call center dispatch with the RapidSOS emergency response data platform, the pair is ensuring emergency services around the world have fast, accurate and up-to-date information when responding to accidents, critical incidents and health emergencies.

"The RapidSOS Platform is able to bring together crucial and potentially life-saving information from a variety of sources,” said Jessica Reed, vice president of strategy and global partners at RapidSOS. “Partnering with Hexagon in the US and now in the UK, helps ensure this information is delivered to the right place at the right time to make informed decisions, improve responses and save lives.”

The technology created by New York-based RapidSOS protects more than 90% of the U.S. population. Worldwide, it securely links emergency intelligence data, including medical status and vehicle crash data, from 350 million connected devices directly to emergency services and first responders. A recent partnership with MedicAlert UK was announced late last year, providing life-saving details and medical conditions of the charity's ID card users directly to the UK 9-9-9 system.

By joining forces with Hexagon, this life-saving data, accessed through the RapidSOS Platform, can be distributed widely to first responders through the HxGN OnCall Dispatch suite, which provides police, fire, ambulance and transportation agencies with quality incident management and call-taking capabilities, to deliver better service during emergencies and major events. For example, when a call is made from a user's registered mobile phone or connected device, call handlers will automatically receive critical details about them to send to those attending emergency callouts.

"There are a number of huge challenges ahead for public-safety agencies, which require the capability to receive requests for service via not only voice but also through text, video, sensors, social media and instant messaging,” said Ian Holmes, head of public safety for Hexagon’s Safety and Infrastructure division. "HxGN OnCall can leverage many of these next-gen information platforms. By partnering with RapidSOS, Hexagon is able to provide quick and efficient access to this information. As well as critical medical details, this also includes location accuracy and a range of supplemental information such as contact or building information."

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