New Hampshire Deploys Mutualink’s Collaboration Platform to Help with COVID-19
Monday, March 15, 2021 | Comments

Mutualink deployed its real-time multimedia collaboration solution across the state of New Hampshire.

The solution will instantly link public-safety agencies, public-safety answering points (PSAPs), hospitals, colleges and universities, along with critical assets across the state to enhance its real-time COVID-19 pandemic response efforts. The project takes the next step in whole community response and is the first of its kind in the nation.

“New Hampshire could not be more excited by this unparalleled technology,” said New Hampshire Commissioner of Safety Robert Quinn. “The New Hampshire Department of Safety has long recognized the capability of this communications platform and to be able to partner with Mutualink in providing 'true Interoperability' for not only our public-safety communities statewide, but to the critical infrastructure that has united in response to this pandemic has been an amazing opportunity.”

The new statewide collaboration network has enabled first responder agencies, 9-1-1 centers and hospitals across the state to securely communicate voice and share video and information on demand. The solution dynamically bridges different agency radio and voice communications systems and also enables real-time video from any video source, including from internal surveillance systems, wearable cameras, aviation assets and cellphones, to be securely shared with partners.

The solution also includes a next-generation, multimedia push-to-talk (MM-PTT) application that operates like a radio over wireless mobile networks along with being able to send and receive real-time video. The Mutualink MM-PTT application is also unique in that it can not only be linked with an agency’s own radios system but also can be dynamically linked to other partner agencies’ radios when needed. Designed for critical communications, Mutualink’s multimedia collaboration solution brings capabilities that meet the complex requirements of emergency response coordination.

“There is a world of difference between real-time critical communications and solutions versus video conferencing applications and consumer message apps,” said Mutualink CEO Mark Hatten. “Urgent response environments operate in minutes and seconds, not by calendar appointment. Being able to connect first responder agencies and public and private community partners that use different radio and communications systems, video systems and information systems on a secure, ad-hoc, on-demand basis within dynamic, fast changing environments requires tremendous technological agility. But it does not stop there. It must be wrapped in simplicity at a user level for maximum usability and effectiveness.”

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