RapidDeploy, OnStar Partner to Provide Real-Time Crash Data to California PSAPs
Tuesday, March 23, 2021 | Comments

RapidDeploy will supply every California 9-1-1 center with real-time automatic crash response notifications through a first-of-its-kind agreement with General Motors' OnStar.

Beginning in May, a majority of telecommunicators at more than 400 public-safety answering points (PSAPs) will have direct access to available OnStar crash data on RapidDeploy's RadiusPlus 9-1-1 map screen, without having to rely on verbal relay of information.

"California is continuing to set the bar with innovation in public safety and emergency response," said Budge Currier, California's 9-1-1 emergency communications branch manager. "RapidDeploy's mapping software brings previously inaccessible data directly to telecommunicators on the frontlines in each of our state's PSAPs and, now, with the addition of OnStar vehicle crash data, first responders can receive potentially life-saving information in real-time to be more prepared than ever."

Each vehicle crash requires a unique response plan based on medical necessity, location and factors relating to the vehicle itself. If properly equipped, OnStar's automatic crash response technology provides telecommunicators with a more accurate location, the make and model of the vehicle, available critical crash details, and whether there is a high probability of severe injury. OnStar's data and technology can indicate whether the vehicle involved in a crash is electric or being operated by an automated driving system, providing emergency personnel with critical information they need to safely respond and quickly rescue the vehicle occupants, when applicable.

"Data is very much the future of emergency response,” said RapidDeploy CEO and co-founder Steven Raucher. “The more relevant data we can make available to emergency personnel, the better they can respond. 9-1-1 centers are transitioning away from a reliance on voice-centric calls and toward a more data-driven response that better prepares first responders to take action and save lives."

OnStar responds to more than 3,500 cases of automatic crash response notifications per month, including about 200 in California alone.

"Integrating OnStar's automatic crash response notifications directly with RapidDeploy's mapping software can provide first responders with critical information about a vehicle accident and injury severity prediction mere seconds after it has taken place," said Catherine Bishop, senior manager, OnStar Emergency Services. "This partnership helps to facilitate the appropriate resources being dispatched to the crash site while enhancing patient care and transport decisions to improve outcomes during the 'golden hour'. Sending the right help to the right location, with the right priority is key to saving lives."

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