NENA Seeks Volunteers for Working Group on Non-Conventional Ways to Contact 9-1-1
Tuesday, April 20, 2021 | Comments

The National Emergency Number Association (NENA) is seeking volunteers to participate in a new working group that is establishing guidelines, best practices and requirements for non-conventional means of communicating with E9-1-1 systems.

There is an increasing incidence of E9-1-1 calls that introduce unexpected operational and technical issues. These methods are used when providers of modern technologies want to send data or communicate with public safety, but because E9-1-1 cannot initiate multimedia sessions or receive data over IP in a modern way, providers turn to clever implementations that use legacy E9-1-1 interfaces in unexpected ways.

Examples include but are not limited to:
• A body-worn device places a 9-1-1 call when it detects that an individual may have been injured
• Supplemental non-location information is embedded into automatic location information (ALI)
• A mobile device places a silent call that includes a pre-recorded message
• A device sends a non-human initiated or one-way text to report an emergency

The working group will identify existing and transitional E9-1-1 environments and capabilities used to handle non-conventional communications modes and provide examples of non-conventional data transmissions to public safety.

NENA is seeking volunteers and subject matter experts (SMEs) with knowledge of public-safety answering point (PSAP) operations, NG 9-1-1 technologies and over the top (OTT) solutions, applications providers, and related areas. Experience in developing use cases/user stories and requirements will be very helpful. The working group will be meeting Wednesdays 12:30 to 2:00 p.m. ET beginning April 28.

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Comments
On 4/21/21, terrel lecesne said:
I was on a task team about 8 years ago on the new 911 process. Very interesting given mobile phone geolocation and 1 number 911 used in all cities and states. In Austin and also have land in a poor reception area which is a concern for 911 service response please contact me if need a participant.


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