North Central Texas 9-1-1 Center Launches Texting Service
Wednesday, April 21, 2021 | Comments

North Texas citizens dialing 9-1-1 may soon begin receiving text messages from the 9-1-1 telecommunicator with a link to pinpoint their location. This feature is one of the tools included with a new dispatch map that has been implemented throughout the North Central Texas Emergency Communications District's 13-county region.

The new map provides geographic information system (GIS)-based data to 9-1-1 telecommunicators. The map features tools like enhanced location, which sends a link to mobile devices that callers can click to send their enhanced location to the telecommunicator. The map also includes a 9-1-1 chat feature that translates to more than 70 languages and is integrated with applications like What3Words, which pinpoints the location of a mobile device within three meters, and Waze to provide traffic data.

"Our region is fairly rural, which sometimes makes identifying an exact location of a caller difficult," said Rodger Mann, GIS manager for the region. "The tools provided by this new map gives 9-1-1 telecommunicators another way to better identify a caller's location, which can save lives by cutting down on response times."

The map is available to more than 40 public-safety answering points (PSAPs), in 13 North Texas counties surrounding the Dallas-Fort Worth metroplex. This area serves about 1.7 million citizens.

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