Toronto Paramedic Service Awards Comtech Contract to Supply NG 9-1-1 Services
Thursday, April 29, 2021 | Comments

Comtech Solacom Technologies received a next-generation 9-1-1 services (NG 9-1-1) contract to provide its Guardian call management solution to the Toronto Paramedic Services, the largest municipal paramedic service in Canada.

The Toronto Paramedic Services is Comtech Solacom’s latest customer in that region, joining the Toronto Police Services, which also recently awarded a contract to Comtech Solacom. The new system award, including multiple optional years of support, is worth $1.6 million.

The organization’s public-safety answering points (PSAPs) will receive Guardian Intelligent Workstations (IWS), which are NG 9-1-1 call-taking positions designed to maximize the effectiveness of call taking. The intuitive user interface allows call-takers to quickly assess, prioritize and handle landline, wireless and VoIP calls. Call-takers can quickly create multiparty conferences, transfer calls, determine the location of callers and play back recently recorded conversations.

The Guardian IWS is also engineered to be future proof so that next-generation capabilities such as exchanging video, images and data with specially trained staff, can be supported once they become available to the public. In addition, the system is designed according to industry standards and the Canadian Radio-Television and Telecommunication (CRTC) NG 9-1-1 directives.

“We’re delighted to be working with the City of Toronto again as we deploy a full turnkey next-generation Guardian call-handling solution to the Toronto Paramedic Services,” said Fred Kornberg, chairman of the board and CEO of Comtech Telecommunications. “Guardian’s geo-diverse system will deliver a robust and scalable system in a technological environment that demands high availability and reliability.”

Would you like to comment on this story? Find our comments system below.

Post a comment
Name: *
Email: *
Title: *
Comment: *


No Comments Submitted Yet

Be the first by using the form above to submit a comment!


June 2021

21 - 25
UTC Telecom and Technology Conference
Portland, Oregon

August 2021

15 - 18
APCO Conference and Expo
San Antonio, Texas

September 2021

27 - 30
International Wireless Communications Expo (IWCE) 2021
Las Vegas

November 2021

3 - 5
Critical Communications World 2021
Madrid, Spain

More Events >

Site Navigation