Carbyne to Provide NG 9-1-1 Cloud Contact Center to New Orleans Communication District
Friday, June 04, 2021 | Comments

Carbyne will launch APEX, its full 9-1-1 cloud contact center, to Orleans Parish Communication District (OPCD) in New Orleans, one of the largest 9-1-1 centers in the country.

APEX is a cloud native contact center that enables next-generation 9-1-1 (NG 9-1-1) services for any call, at any time. Through this integration, Carbyne is delivering on its promise to bring NG 9-1-1 capabilities to life, unifying the flow of location, audio, video, chat, text to 9-1-1, mapping and unlimited data management into a single platform.

Calling 9-1-1 can be distressing for those involved, especially amid a disaster, and legacy emergency response systems are outdated, unsecure and ineffective at rapidly addressing a crisis. These factors combined are the reason why Carbyne launched the first 9-1-1 cloud management solution, with APEX serving as the backbone of a 9-1-1 center, managing essential communications during an emergency event.

"The overwhelming demand for 9-1-1 services in recent years has demonstrated the need for an immediate resolution," said Tyrell Morris, executive director at OPCD. "While we already work with Carbyne to deliver 9-1-1 video solutions to New Orleans residents, the deployment of APEX will be a gamechanger in how we communicate with visitors and residents seeking emergency and non-emergency services. Not only does APEX dramatically increase our ability to provide emergency services more efficiently, it also gives us the ability to communicate with those in need through nearly any communications technology available, all in one platform. We look forward to providing our call-takers with this cutting-edge tool that takes great strides in reducing information overload, bridging the emergency communication gap and will, ultimately, save lives."

The platform's ability to send direct text messages to a caller and establish a secondary, secure path via instant, verified silent chat or video with no requirement of an app dramatically increases call-taker situational awareness and chances of saving lives. The addition of this technology to the New Orleans suite of 9-1-1 capabilities will not only streamline the process for callers and emergency responders in the area, it will also reduce the time to dispatch first responders to the scene of an emergency.

"Our APEX solution is on the cutting edge of emergency response technology," said Amir Elichai, CEO and co-founder of Carbyne. "It is the only true five nines cloud call management solution on the market today. Our mission is to deliver on the industry's promise of NG 9-1-1. APEX creates unification of the lifesaving essential tools a call taker needs into a 'one screen fits all' platform."

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