NICE, RapidSOS Team Up on Accident Reconstruction Information for 9-1-1 Centers
Thursday, July 22, 2021 | Comments

NICE and RapidSOS entered into a strategic partnership to deliver data-driven incident reconstruction and insights to 9-1-1 emergency communication centers (ECCs).

As a RapidSOS Ready partner, NICE has integrated its NICE Inform Elite solution with the RapidSOS emergency response data platform and deployed the integrated solution at multiple 9-1-1 centers. The integrated solution enhances the value of RapidSOS by providing a means for 9-1-1 centers to capture, store and analyze RapidSOS data.

“Just as RapidSOS is bringing innovation to emergency response, NICE is digitally transforming how ECCs collect, manage and make sense of incident data,” said NICE Executive Vice President Chris Wooten. “We’re excited to partner with RapidSOS to provide data-driven insights to 911 centers to help them deliver the highest levels of service to citizens.”

Offered as a complementary solution to emergency communications centers (ECCs), RapidSOS’s emergency response data platform links life-saving data from 350 million connected devices, apps and profiles to more than 5,000 ECCs, streamlining incident handling for more than 150 million emergencies annually. However, after incidents occur, the focus invariably shifts to understanding what happened and why, for evidentiary purposes and for performance improvement. Answers to these questions can be found in data, but today this data resides in myriad systems.

“As ECCs move into a next-gen world, technology is opening up new avenues for accessing and sharing data,” said Karin Marquez, senior director of public safety for RapidSOS. “As we discover new ways to leverage data to improve emergency response, we’re also looking forward to partnering with NICE to create more value for our mutual customers and enable them to benefit from RapidSOS data in other ways.”

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