Versaterm Acquires SPIDR Tech
Tuesday, July 27, 2021 | Comments

Versaterm Public Safety acquired SPIDR Tech, which builds an automated customer service software suite that provides direct text messages, emails and mobile-friendly surveys between law enforcement and community members.

“Versaterm’s customers and the communities they serve will benefit tremendously from SPIDR Tech’s automated communications platform,” said Versaterm CEO Warren Loomis. “Offering direct messaging and follow-up surveys for enhanced community engagement and interaction is ground breaking, and certainly SPIDR Tech has perfected it. We are excited to extend our public-safety ecosystem with SPIDR Tech to better serve citizens and the larger community.”

Developed by police officers committed to strengthening the trust of community members, SPIDR Tech gives law enforcement agencies the ability to provide automated customer service, similar to leading companies in the private sector, by sending text messages and emails directly to 9-1-1 callers and crime victims, keeping them updated on the status of their calls and cases, along with mobile-friendly surveys to community members who interact with agency employees, providing critical data agencies can use to make more informed decisions at the operational level.

“We founded SPIDR Tech after serving as police officers and recognizing the growing need and opportunity to leverage digital communications to strengthen our relationship with citizens during emergency situations,” said SPIDR Tech CEO Rahul Sidhu. “Becoming part of the Versaterm family will further accelerate the adoption of our software solution that has proven to be a critical tool for police to keep community members informed from the moment they call 9-1-1. And, while we look forward to becoming more deeply integrated with the Versaterm CAD and RMS products, we will also continue to operate independently so any agency, with any CAD and RMS, can utilize SPIDR Tech.”

Versaterm, a Banneker Partners portfolio company, continues to expand its portfolio of strategic acquisitions and enhancements to its public-safety software platform for police, fire and emergency medical services (EMS) professionals. SPIDR Tech joins Adashi Systems, eJust Systems and TechVoice as the latest innovative software solution to become part of Versaterm’s enterprise-wide platform designed to deliver the technology public safety professionals need to effectively and efficiently serve their communities.

Terms of the acquisition were not disclosed.

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