National 911 Program Begins CAD Assessment Project
Thursday, October 14, 2021 | Comments

To support the National 911 Program in a nationwide assessment of the current status of CAD systems, the program selected Mission Critical Partners (MCP) to assist in the assessment.

The selection was made following a full and open solicitation and comprehensive evaluation of all proposals. The assessment and resulting report will summarize the current status of CAD and the challenges associated with establishing an interoperable 9-1-1 CAD data-sharing capability nationwide.

Nearly every emergency communications center (ECC) in the U.S. uses a CAD system to dispatch 9-1-1 calls and to facilitate records management. Very few, if any, CAD system components are uniform across vendors. This situation creates a significant barrier to transferring emergency calls and associated data, such as caller location information, an essential function required for the 9-1-1 community to transition to next-generation 9-1-1 (NG 9-1-1) functionality. It also creates a significant challenge for transferring call information to first responders in the field via public-safety broadband networks, such as the FirstNet network.

"The decentralized nature of today’s CAD environment hinders data sharing within the 9-1-1 community and between 9-1-1 systems and public-safety broadband networks like FirstNet," said National 911 Program Coordinator Laurie Flaherty. "To realize the benefits of a nationally interconnected, seamless system of systems, the disparate nature of CAD systems must be understood, and solutions developed for the 911 community."

The assessment and resulting report will summarize the challenges and costs associated with establishing an interoperable 9-1-1 CAD data-sharing capability nationwide. The report will explore:
• Relevant technologies and technological issues; • The governance, administrative and technological issues that all entities, including standards-development organizations, private-sector companies and national CAD organizations, must address; • The resources, budget and partner agencies needed and ideas for how to use them; and • Requirements and metrics that identify the value and accuracy of 9-1-1 CAD data.

"This project builds upon a long-standing partnership with the National 911 Program, which has leveraged MCP’s unmatched public-safety experience and expertise, as well as its comprehensive suite of consulting and managed services," said MCP CEO Darrin Reilly. "We are honored to continue serving the program as it continues the important work of advancing NG 9-1-1, which will greatly enhance and improve emergency response outcomes nationwide."

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