U.K. Police Department Selects NICE Digital Evidence Management Solution
Wednesday, November 03, 2021 | Comments

The U.K.’s South Yorkshire Police selected the NICE Investigate digital evidence management solution as part of its Technology Enabled Change initiative, to facilitate digital transformation in the force, overcome digital evidence challenges and improve officer efficiency, collaboration and crime-fighting.

NICE Investigate will be rolled out to 2,000 frontline officers, investigators and control room personnel to digitally transform police operations in the coming months.

“As part of our Technology Enabled Change initiative and as a force that prides itself in being proactive and innovative, we are constantly on the lookout for technologies that can help us improve the efficiency of our officers and staff,” said Jim Coppin, project manager, technology enabled change, South Yorkshire Police. “We chose NICE Investigate through a competitive procurement process precisely for this reason, and because it was best suited to helping us overcome our many digital evidence challenges. Furthermore, our framework contract with NICE was developed collaboratively with our neighboring forces, including Humberside Police, North Yorkshire Police and West Yorkshire Police, so they’ll be able to take advantage of NICE Investigate in future projects as well.”

Part of the cloud-based NICE Evidencentral platform, NICE Investigate offers police forces an end-to-end, cloud-based scalable platform for digitally transforming investigations and evidence management. South Yorkshire Police will also use NICE Investigate to automatically and effortlessly share digital evidence with the Crown Prosecution Service (CPS) and other justice partners through fully electronic means, speeding disclosure and improving efficiency for cases.

“South Yorkshire Police will benefit from our experience in delivering NICE Investigate to nearly a third of police forces and organizations in England and Wales,” said NICE Executive Vice President Chris Wooten. “This project is commencing at an exciting time, as forces across the U.K. and around the world are embracing digital transformation in growing numbers, and initiatives to improve how police forces and businesses collaborate on crime-fighting are taking hold.”

Currently, South Yorkshire officers and investigators log into many different systems to obtain digital evidence. As a one-stop solution for digital evidence management, NICE Investigate will improve operational efficiency by enabling investigators to collect digital evidence through a single login. NICE Investigate automatically pulls evidence into electronic case folders from records management, CAD, body-worn video, mobile apps and other core systems. When investigators log into NICE Investigate, their evidence is waiting. This significantly cuts down on time-wasting manual work and jump starts the case building process.

Obtaining and transcoding CCTV video is another significant pain point for the South Yorkshire police force.

“This has always been quite challenging because it requires our officers to travel to locations to secure relevant video, copy it onto discs or USB drives, transport it back to the office and then transcode it,” said Coppin. “The NICE Investigate business portal will enable us to handle this process far more professionally and efficiently.”

Using the portal, private businesses can register their CCTV cameras. When a crime occurs, investigators are then able to view area cameras on a map and instantly send out a secure link for local businesses to share their video. Uploaded video is automatically transcoded to a playable format and immediately available for viewing.

“There is positive momentum among large retailers in the U.K. to register their cameras through the NICE Investigate business portal, and we are eager to make use of this capability as soon as possible,” Coppin said. “NICE Investigate will also improve how we’re able to manage our public appeals, by making it possible for citizens to share both information and rich media files digitally. Today, citizens cannot upload their photos or video. NICE Investigate will close this gap.”

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