NENA Hires Pickett as Education, Training Director
Thursday, December 16, 2021 | Comments

Vicki Pickett joined the National Emergency Number Association (NENA) staff as the association’s education and training director.

In her new role, Pickett will oversee the development and delivery of the association’s in-person and online education programs that provide training to all 9-1-1 professionals, from frontline telecommunicators to supervisors, managers and 9-1-1-authority administrators.

"Vicki brings an exceptional skillset and unique vision to the position of education and training director,” said NENA CEO Brian Fontes. "Her experience in both communications-center management and training will undoubtedly allow NENA to grow, enhance, and expand the opportunities for professional development that we offer to our members and the greater 9-1-1 community.”

Pickett started in 9-1-1 as a call-taker and then worked as a dispatcher, supervisor and manager throughout her nearly three-decade career in the industry. Her most recent position before joining NENA was as an operations manager designing, developing and implementing a new consolidated center, Jeffcom 911 in Colorado, that combined eight centers into one that serves 24 agencies.

Throughout her career, Pickett has been heavily involved in training. She has held the position of certified training officer, designed and implemented a new-hire academy, overseen multiple training programs, and instructed 9-1-1 and leadership courses.

"I’m so excited to join the NENA team,” said Pickett. "I’m passionate about elevating professionalism within the 9-1-1 industry, and training is the best way to do that. I look forward to working alongside the NENA staff, board of directors and all our volunteers to ensure that NENA’s educational offerings continue to provide 9-1-1 professionals with the tools they need to excel at their jobs and deliver the best-possible service to the public.”

Pickett is a past president of the NENA Institute Board, the body responsible for overseeing the association’s prestigious Emergency Number Professional (ENP) certification program. Further, she has been heavily involved in statewide 9-1-1 initiatives in Colorado through her service on the Colorado PUC 911 Task Force and in her role as a former president of the Colorado 911 Resource Center.

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