NENA Hires Shannon as Interoperability Program Manager
Friday, January 14, 2022 | Comments

Brooks Shannon joined the National Emergency Number Association (NENA) as the association’s interoperability program manager.

In his new role, Shannon will oversee several initiatives vital to the success of next-generation 9-1-1 (NG 9-1-1). He will provide support to the NG 9-1-1 Interoperability Oversight Commission, which is the independent oversight governance body for the NG 9-1-1 public key infrastructure (PKI), forest guide and other technical interoperability services key necessary for interoperability and security in NG 9-1-1 in North America and beyond.

He will also manage the vendor contracts for the Public-Safety Answering Point (PSAP) Credentialing Agency (PCA), the root authority designated to issue and revoke security credentials to authorized 9-1-1 agencies in an i3-compliant infrastructure, and the forest guide, a LoST server that serves as an authoritative set of routing instructions in NG 9-1-1. Finally, Shannon will oversee other NENA interoperability projects, principally the Enhanced PSAP Registry and Census (EPRC), the map-centric database tool that allows 9-1-1 telecommunicators to transfer 9-1-1 calls quickly and accurately when they are misrouted.

"Brooks brings an exceptional skillset and passion for 9-1-1 to the NENA team,” said NENA CEO Brian Fontes. "Creating this new position of interoperability program manager is essential to moving standards-based NG 9-1-1 forward. With Brooks leading several significant programs and projects, we will undoubtedly be able to help agencies fully benefit from NG 9-1-1.”

Shannon began his career in 9-1-1 over eighteen years ago as a software engineer, developing PSAP and mobile mapping applications, geographic information systems (GIS) data management tools and NG 9-1-1 core services such as the emergency call routing function (ECRF) and location validation function (LVF). He then transitioned to product management and business development, focusing on ways to leverage GIS and location-based services to improve emergency response. His most recent position was vice president of GIS at RapidDeploy, where he was responsible for geospatial features, functionality, and strategy across the company’s entire suite of products.

“I am incredibly honored to be a part of the NENA team,” said Shannon. “Serving the 9-1-1 community is a deep passion of mine and has been since the moment I stepped into a PSAP for the first time in Stark County, North Dakota in 2004. Since then, I’ve witnessed the immense impact that we in the 9-1-1 community can make on the lives of those in need. That, combined with the unlimited potential of NG 9-1-1, including improved accessibility, rich data, intelligent call routing and interoperability, drives me to help bring NG 9-1-1 to all 9-1-1 agencies. I am pleased that I can carry on this vital work at NENA.”

Throughout his career, Shannon has been committed to the development of standards-based, interoperable systems that make the promise of NG 9-1-1 a reality. His previous involvement with NENA, including participating in and leading technical working groups, co-chairing the NENA Development Steering Council Data Structures Committee, and participating in NENA’s industry collaboration events since 2009, two of which he served as co-chair, afforded him the opportunity to help advance NG 9-1-1 across the industry at large, constantly driving towards the goal of interoperability.

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