MCP Hosts Statewide NG 9-1-1 Training Program for Florida DMS
Wednesday, March 30, 2022 | Comments

The Florida Department of Management Services (DMS) announced today that it has trained more than 500 public-safety personnel in the state using a professional development training program developed with Mission Critical Partners (MCP).

The program has hosted 25 virtual training workshops to educate regarding next-generation 9-1-1 (NG 9-1-1) trends, standards and best practices, while also providing hands-on learning opportunities that enable personnel to excel in their environments.

The Florida DMS recognized the need for additional training for public-safety professionals concerning NG 9-1-1 implementation, especially given the shortage of in-person training opportunities during the pandemic. Following a competitive procurement process, MCP was selected by the state of Florida to develop and deliver NG 9-1-1 training programs to assist learners and track and report learning in real time.

The workshops allow telecommunicators, public-safety answering point (PSAP) managers and 9-1-1 coordinators to improve their readiness for NG 9-1-1, and gain skills and valuable experience for the transition. There are five offerings:
• PSAP quality assurance (QA)/quality improvement (QI): Ensures that personnel have a better understanding of the QA/QI process and are better prepared to assist with training and other QA/QI pursuits
• PSAP continuity of operations planning (COOP): addresses the importance of COOP and provides critical information so that students can assist with the development, implementation, and updating of a COOP plan for their agency that adheres to the Federal Emergency Management Agency’s (FEMA’s) guidance
• Cybersecurity for the telecommunicator: Improves the ability of telecommunicators to recognize and combat cybersecurity threats facing the public sector
• Surviving stress workshop: Introduces telecommunicators to stress management terms, acronyms, causes and stress detection within themselves and coworkers
• Crisis situations: addresses how telecommunicators can detect and effectively respond to low-frequency, high-severity crises based on industry best practices

“MCP applauds the Florida DMS’s commitment to strengthening its public-safety workforce through this training initiative,” said MCP President and CEO Darrin Reilly. “Not only will this advance their careers and give them the confidence to excel within their roles, but it also will increase engagement and improve overall talent retention. It certainly will play a role in helping the state deliver the highest quality of public safety service to its citizens and visitors.”

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