British Transport Police Use NICE Digital Evidence Management Solution
Wednesday, May 04, 2022 | Comments

The British Transport Police (BTP) is leveraging the NICE Investigate digital evidence management solution to drive digital transformation across its operations and help keep U.K. railways safe from crime.

Using NICE Investigate, BTP is streamlining the nationwide flow of digital evidence needed for investigations and charging decisions. As a national police force covering England, Scotland and Wales, BTP’s 3,500 police officers have policing oversight for more than 3,000 stations and 10,000 miles of track, which facilitate an estimated 1.7 billion passenger journeys annually.

“Crime solving increasingly relies on digital evidence, but a lot of time and effort is wasted getting digital evidence into the hands of investigators,” said NICE Executive Vice President Chris Wooten. “Part of our Evidencentral platform, NICE Investigate is helping BTP and forces around the world remove the obstacles around collecting and sharing digital evidence so they can get to the truth faster.”

Because it overlays and integrates with other digital evidence systems, NICE Investigate enables BTP investigators to collect and manage the vast majority of their digital evidence through a single login. BTP Police will leverage NICE Investigate’s ability to ingest data from a multitude of systems, including records management system (RMS), CAD, body-worn video, 9-9-9 emergency call audio, mobile phone and forensic information, public appeals, interview recordings and more. Digital evidence can also be shared with the Crown Prosecution Services through a completely electronic process for faster charging decisions.

“Our aim is to provide every BTP officer with everything needed for investigations, all in one place,” said Russell Holloway, BTP senior project manager for digital policing. “NICE Investigate is at the heart of everything we’re doing in relation to managing our digital evidence ecosystem moving forward.”

BTP investigators can also receive external digital evidence, such as CCTV video much faster. Since the inception of rail travel in the U.K., BTP has worked alongside train operating companies (TOCs) to combat crime. BTP officers send out an average of 50,000 requests for digital evidence annually. Using NICE Investigate, BTP officers can now request and receive CCTV video evidence within hours rather than days, through a fully electronic process. Today, 90% of the footage needed for investigations is securely and efficiently received in this manner.

“We really appreciate how NICE has streamlined the process of obtaining digital evidence,” Holloway said. “We no longer need to wait for discs to arrive to upload and view video. Additionally, we can share video with the Crown Prosecution Service through a completely digital process earlier in a case, which ensures swifter justice.”

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