California City Selects Federal Engineering for 9-1-1 Analysis
Monday, May 16, 2022 | Comments

The city of Berkeley, California, chose Federal Engineering (FE) to analyze the staffing, infrastructure and technology needs of the Berkeley 9-1-1 Communication Center and create a project plan to implement an accredited, prioritized emergency medical dispatch system.

“We appreciate the confidence Berkeley has in our firm for this important project and are pleased that another jurisdiction in California has selected Federal Engineering,” said FE President and CEO Ronald F. Bosco. “The city of Berkeley provides 24/7 dispatch services for police, fire, and emergency medical service (EMS). In order to better distribute responder resources and facilitate more efficient responses, the city has engaged FE to assist in transitioning to a prioritized fire, medical, and behavioral health dispatch system. More specifically, we will perform a needs assessment based on trending call volumes of the dispatch center, identify products/solutions that are the best fit for the Berkeley, propose any structural changes that are necessary in the dispatch center, and deliver an implementation project plan.”

During the project, FE will analyze available software and hardware options, including features, security, and one-time and ongoing costs; the city’s current staffing model taking into consideration findings from a recent audit performed by the city auditor; initial and ongoing training; physical facility improvements needed for the current communication center to implement prioritized dispatching; recommendations for the most appropriate accreditation options; and best practices to ensure continuous quality improvement.

FE will also develop an implementation plan for the project which will include a detailed implementation timeline including critical dependencies, three-year budget consisting of one-time and ongoing costs, staffing requirements, technology needs and integration requirements, start up and ongoing training, physical facility improvements to the current communication center and recommendation regarding which accreditation model to pursue.

“Federal Engineering will analyze and recommend a prioritized emergency fire, medical, and behavioral health dispatch system for the Berkeley 9-1-1 Communication Center,” said David McPartland, assistant chief and project manager for the fire department. “We are relying upon FE’s decades of experience to recommend the best plan to move Berkeley forward.”

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