AT&T Launches Nationwide Location-Based Routing
Monday, May 16, 2022 | Comments

AT&T launched nationwide location-based routing, which will allow it to automatically transmit wireless 9-1-1 calls to the appropriate 9-1-1 call centers nationwide.

Through the new “Locate Before Route” feature from Intrado, AT&T can quickly and more accurately identify where a wireless 9-1-1 call is coming from using device GPS and hybrid information to route the call to the correct 9-1-1 public safety answering point (PSAP).

With location-based routing, a device can be located and routed within 50 meters of the device location. Prior to the new capability’s launch, wireless 9-1-1 calls were routed based on the location of cell towers, which can cover up to a 10-mile radius. This can cause delays in emergency response, especially when a call is made within PSAP border areas where state, county or city boundaries overlap.

The nationwide rollout has started and is available in Alaska, Colorado, Hawaii, Idaho, Montana, Oregon, Washington, Wyoming, Kansas, Illinois, Iowa, Minnesota, North Dakota, Missouri, Nebraska, South Dakota and Guam. Additional regions will be rolled out over the next several weeks. The nationwide rollout is scheduled to be completed by the end of June.

“Providing our customers with reliable connectivity and high-quality service on America’s largest wireless network is what we strive for everyday at AT&T,” said Chris Sambar, executive vice president, AT&T Network. “Launching this industry-leading public-safety solution allows us to ultimately help improve the connections and efficiency for our wireless customers by offering more accurate service when making emergency calls.”

Today, 68% of adults don’t have a landline in their homes. Now, 80% of 9-1-1 calls come from a mobile device. With the tremendous growth of wireless connections and mobile 9-1-1 calls, AT&T is deploying this public-safety network feature so when an emergency happens, the public has the same fast, accurate and reliable connection to PSAPs, whether they’re calling from their mobile device or a landline phone.

“Location-based routing is a significant accomplishment for public safety,” said Intrado President Jeff Robertson. “I’m proud of our collaboration with AT&T and look forward to continued innovation with them as we combine our technologies for the benefit of public safety – doing the right thing for the right reasons.”

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