California Approves NGA NG911 Call-Handling System as Part of Statewide Deployment
Friday, May 20, 2022 | Comments

After several months of rigorous testing, Next Generation Advanced’s (NGA) NEXiSConnect multimedia call-handling system successfully completed the i3 and multi-ESInet conformance testing program in California.

In addition, NEXiSConnect has passed conformance testing to provide all of the capabilities required by public-safety answering points (PSAPs), including integrated text to 9-1-1, instant recall recording (IRR) and TTY. The company said this marks another first for the 9-1-1 industry where call processing equipment/call-handling system (CPE/CHS) must complete a comprehensive testing program in order to offer their solution to PSAPs.

NGA is now ready to deliver the first California-ready cloud-based call-handling system to California PSAPs using old legacy technology and wanting to take full advantage of all next-generation 911 (NG911) has to offer.

"By investing in the completion of this rigorous certification, we can begin saving more lives by enabling faster and more accurate delivery of calls to the PSAP and a faster response by police, fire and emergency medical services (EMS)," said NGA CEO Don Ferguson. "In addition, this advancement also permits delivery of Real-Time Text (RTT) with location to 9-1-1 Centers, which finally provides deaf and hard of hearing callers equal access to 9-1-1 services.”

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